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by Daniel Levis
When it comes to marketing strategy blunders, pretty much
everybody remembers the nosedive failure of New Coke,
right? But what most people don't know is the fascinating
story behind the story, and the valuable lesson it reveals.
In the early eighties, Coke was about to lose a marketing
trump card to Pepsi. Coke's market share had been in free
fall since the end of the war, declining from 60% at that
time, to just 24% in 1983. Pepsi was about to be able to
claim that not only did it taste better than Coke (as
proven in blind taste tests), but that it was actually more
popular. This would have added even more fuel to Pepsi's
already significant marketing momentum.
While Coke was also losing market share to other new market
entries, and increasing consumer preference for diet,
citrus, and caffeine-free beverages etc., Pepsi's marketing
strategy was continuing to win new customers.
Obviously, people preferred the taste of Pepsi! Better
taste was the main thrust of their advertising. Why else
would anybody drink such an otherwise worthless mixture of
ingredients?
This fact was further born out with the runaway success of
Diet Coke. Coke actually developed it from the ground up to
taste more like Pepsi, rather than simply replacing the
sugar content of the original recipe with artificial
sweeteners.
All of the facts and evidence pointed to Coke having a taste
problem with the original recipe. Coke had in fact been
working in secret for years on a new one.
Drawing on the success of Diet Coke, Coke's marketing
strategy called for the modification of that recipe to a
sugar based drink. They felt they could finally turn the
tide by introducing "NEW Coke", based on that formula.
In pre launch blind taste tests, people thought the new
Coke tasted sweeter and smoother than the original. Extensive
research revealed that people preferred the New Coke to
both the original Coca Cola recipe and Pepsi.
Statistically speaking, the taste of New Coke was
significantly preferable.
New Coke was the solution, but what to do with the
original? If they kept both on the market, it was a sure
bet that Pepsi would be able to claim that it was more
popular than both, at least for a time! And a marketing
strategy that called for the promotion of a new and an old
Coke would only confuse the public and dilute the brand.
The original recipe was dropped.
So what happened when new Coke was introduced?
It bombed completely, and utterly! Here's the brilliant tag
line that they used to introduce it. "The Best Just Got
Better, Coke Is It!" Gee, that looks like a winner.
People hated the new Coke, many without even having to
taste it. And they were incensed that the original had been
stolen from them.
One hundred years, and countless millions of dollars in
advertising had made Coke Cola a part of people's very
identity. Drinking Coca Cola wasnt about taste at all.
It was about mental association.
Emotional Opium!
The act of raising that funny looking spiral bottle to your
lips. The cane sugary fragrance that followed. The sharp
carbonated bite that set your throat a blaze with each
vigorous swig. For many people, it was anchored deeply to
fond, albeit sometimes even imaginary memories.
Coke had no choice but to bring back the original recipe,
amid a huge fanfare of publicity, as though it were the
second coming.
What a hullabaloo about nothing. Sugar water.
For goodness sake!
If nothing else, this story should prove to you once and for
all that it's not what you do that counts, it's what you
say and how powerfully you say it. And, that your customers
buy, or don't buy, for all kinds of seemingly irrational
reasons. What's critically important is not your product,
but how your marketing strategy relates ownership of that
product to your buyer's beliefs, feelings, and desires!
It also demonstrates that "me to" can be a very dangerous
marketing strategy.
While huge companies like Coke can afford to blow through
billion dollar advertising budgets like there's no
tomorrow, as a Guerrilla marketer, I urge you to avoid
expensive frontal assaults and one-upmanship like the plague.
Be creative instead, and seek to outflank the enemy!
Daniel Levis is a top marketing consultant and direct response copywriter based in Toronto Canada. Recently, Daniel and world-renowned publicist and copywriter Joe Vitale teamed up to co author "Million Dollar Online Advertising Strategies" From The Greatest Letter Writer Of The 20th Century! a tribute to the late, great Robert Collier. Let the legendary Robert Collier show you how to write words that sell. Visit the below site and get 3 FREE Chapters!
www.Advertising-Online-Strategies.com
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